Let me just say it: we stink as listeners. We all do. For those still talking and not paying attention in the back, let me repeat, “we stink as listeners.” Let me explain: I’ve noticed lately that listening skills are not what they used to be, mine, yours, and every one else. For example, I... Continue Reading →
I think of the insurance company rep who was short with me when I called about a bill that I got in the mail. “No sir, I can't help you, you have to call your doctor,” she scolded me like I was ten years old. I think of the guy in the two-hour meeting who... Continue Reading →
NCAA Men's Basketball Tournament fans watched in amazement over the weekend when Gonzaga University freshmen Galen Suggs took the ball with less than three seconds left in the game, dribbled just over half court and flung up a shot that hit the backboard and went in, winning the game and sending the Bulldogs to the... Continue Reading →
I had wolfed down my dinner without saying much. As soon as everyone was done eating, our three kids, all pretty young at the time, had run off to do their homework and play. My wife had given them a "Get Out of Jail Free" Card and they were smart, they ran as soon as... Continue Reading →
I ran from my office building to the parking garage, I was excited to be getting off from work early. I was going to be able to get home in time to watch my son’s football practice. Our oldest son was playing Pee Wee Football and I had been running late to every practice, catching... Continue Reading →
I walked across the parking lot, straightening my tie as I walked, the pages of my notebook flying up in the air with each step. I was late for my meeting with my boss, the college president. I had been on the phone with a consulting firm and the large-scale web and video campaign that... Continue Reading →
The talk in the car came rapid-fire. One minute my daughter would spit back the GPS directions on her phone, yelling for me to turn right or left, the next minute, my wife, her face scrunched close to her phone looking at apartment complexes, would ask my daughter if she had checked out an apartment... Continue Reading →
While I dug into my bag to find my reporter's notebook and pen, he poured me a glass of sweet tea. We sat at his kitchen table and he couldn’t have been nicer. I had called him for help with my story and he suggested that since he had the day off from work, I... Continue Reading →
Earlier this summer, I found myself without a job. One day I was working on an important client project and had meetings taking up much of my day, the next I was combing job sites and ramping up networking efforts on LinkedIn. My first response to the Covid-related job loss was to panic. My next... Continue Reading →
I hear my wife on her Google Classroom call and she’s bursting with excitement. She’s giddy over one of her kids completing a simple math question. She raises her voice and yells out so everyone can hear, “You did it.” And then there’s me. I’m on a Microsoft Teams call and someone accidentally mutes their... Continue Reading →
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