I went out of my way the other day.
I needed to get a simple blood test for an upcoming physical. I could have stopped at any number of labs and testing sites. However, I made a special effort to visit one particular lab.

A reason for my madness!
–I didn’t go for the location. It was in the opposite direction from where I was headed.
–I didn’t go for the wonderful ambiance. Stiff chairs stand at attention in the waiting room in front of an ugly green wall. It’s straight out of central casting. It looks more like a sterile lunatic asylum instead of a state-of-the-art clinical laboratory testing center.
–I didn’t go because I love getting my blood taken. I’m actually a big baby. I hate needles.
I went because three of the phlebotomists I’ve had there are great. Oh, they work fast and are good at their jobs, but I could probably get that anywhere. It’s more than that. I love that they create a cheery atmosphere. They take their jobs seriously, but they find reasons to laugh. I’ve always left feeling better than when I walked in.
I’ve . . . um, enjoyed getting my blood tested? Really?

…How you would like to treated
I think there’s a lesson in there. A lesson in how we treat others. A lesson too in making others feel better in the not so great moments in life.
Who are the people in your regular run-ins who make you feel better?
Discover more from Writing from the Heart with Brian
Subscribe to get the latest posts sent to your email.

I admire health care practices that are driven by compassion, and guided by excellence.
LikeLiked by 4 people
Compassion and Excellence. It makes such a huge difference.
LikeLiked by 1 person
Good customer service makes all the difference – especially for queasy medical procedures!!!
LikeLiked by 3 people
I’m such a baby Ab. A laugh goes a long way. Otherwise, I’ll be crawling on the floor in a mess. Ha, ha
LikeLike
Your description of the waiting room made me laugh, Brian! It sounds perfectly horrid. 😂 I understand why you went out of your way though. The people can make all the difference, can’t they. The lab I go to has cheery young ladies that always have a smile and they are really good at what they do. I usually don’t have a bruise where the needle went in! 😂👍🏻
LikeLiked by 3 people
No bruises is a good thing. Ha, ha.
LikeLiked by 1 person
This is why people are the most valuable asset for any employer! For me, it’s the grocery store cashiers that make all the difference in the world.
LikeLiked by 3 people
And too many times the grocery stores fail to give those cashiers much help. They throw them to the wolves without much help. Kind of sad. Ha, ha.
LikeLiked by 1 person
All the more reason why I appreciate it when they still have a positive attitude!
LikeLiked by 2 people
Love this!
I’ll go out of my way to visit a business (ok or blood lab) that makes me feel human or heard. I will share that with them anytime! I will also cut businesses out of my life who do not make me visible or talk down to me. I switched Dermatologists last year because the woman at the front desk was a horror. The office manager actually noticed I had switched. I never called to complain but she noticed and called me. I was honest. I said your employee is your first line to patients. I’m a laid back and friendly patient. Why am I treated with such lack of respect or plain courtesy? She actually agreed with me.
Now I see a Dermatologist 6 towns away as opposed to 1 town away. Feels like a much better fit! I have had 2 bouts with Melanoma. I don’t need the extra drama!
LikeLiked by 3 people
“I don’t need the extra drama!” Exactly. And good for the manager noticing that you left, but bad on on him or her for not acting sooner to improve training or take care of the front desk person. Ugh. And good for you on staying on top of and watching out for melanoma issues!!!!!
LikeLiked by 2 people
Exactly! Thank you!! I’m so on top of it now. Bad effects from being a beach bum!
LikeLiked by 1 person
Yes, yes, yes! I can think of a few examples of this…being drawn in – not because of the location – but because the place, the people, the “vibe” is right. ❤️😊❤️
LikeLiked by 3 people
People follow kind, nice people. At least that’s how I like to think of it. Ha, ha. I’m sure there are exceptions, but I know I don’t like to go where I’m a number or where they don’t care about me.
LikeLiked by 2 people
Right on! Especially if a needle is involved! 😜❤️😜
LikeLiked by 1 person
I dreaded having a colonoscopy last spring, but every single person–from the intake person to discharge–helped both of us feel “seen” and welcome! I couldn’t believe it. Initial treatments for Crohn’s was just awful (RNP went on vacation for 2 weeks, didn’t mention it, meds didn’t work, made things worse, a very painful spring/summer). BUT, I don’t dread another colonoscopy. Funny, huh!
LikeLiked by 3 people
Oh that is so funny and crazy all at the same time. But I understand exactly. My first colonoscopy . . . no fun. My second, was just like you described. I felt seen and welcomed. Now, I’m fine going back. The people make the difference!!!!
LikeLiked by 1 person
yes, this really makes all the difference. the human factor is everything!
LikeLiked by 4 people
But more and more we’re moving to AI. But we still love the human experience. Hmmm, I think that tells you something.
LikeLiked by 1 person
Me too
LikeLiked by 1 person
That is a good lesson. My postman makes me feel better. He runs the tiny Carefree post office and doesn’t mind my boatload of Frangos each year. He gives me a high five when I’m done with my last ones and I give him a box of Frangos to share with the staff and one to take home. Everyone knows him by name and he spends his workday laughing and joking with staff and customers.
LikeLiked by 4 people
Frangos should put him in an advertisement. “I work for Frangos.” Ha, ha. That’s very kind of you by the way.
LikeLiked by 2 people
That’s funny! Thanks 😊
LikeLiked by 1 person
The guy who normally waits on me at Dunkin’ genuinely seems like he wants me to have a good experience, and makes it a point to ask me “what happened” if he doesn’t see me there the day earlier. Knows my order. Makes a big difference to me, Brian.
LikeLiked by 4 people
The right Dunkin order with a smile. Oh my goodness, yes! You know what I’m talking about. Awesome.
LikeLiked by 1 person
Love that you chose your experience, Brian. Exactly as it should be – good people draw us to them, even those that draw blood, apparently!
LikeLiked by 2 people
Oh that sounds so wise – “love that you chose your experience.” Oh that makes me sound so wise instead of the crazy loon that I am. I love it Wynne. Thank you, thank you, thank you!
LikeLike
Yes…life always teaches a lesson… sometimes, sweet another times a salty…still teacher is teacher …we have to accept it the way it is.
LikeLiked by 2 people
Wise words there. We can listen or ignore, but like you said, life teaches us a lesson. Thank you Rohitash.
LikeLiked by 1 person
Yes Brain …. you are always welcome dear… 😊⭐
LikeLiked by 1 person
Nothing better than smile from behind d a counter or a syringe 😜
I love to go to “ my butcher” he calls every lady “luve”(irish for love) and he is always smiling .
LikeLiked by 3 people
It makes such a difference.
LikeLike